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Faqs

Quick Answers

Find answers, tips, and troubleshooting instructions based on our most viewed topics.

File a Claim

If an insured delivery doesn't go as planned, it's easy to file an insurance claim online.

Request a Refund

Had trouble with a product or service? Find out if you're eligible for a refund.

Contact Us

If you're having trouble resolving a problem, there are several ways to get help.

More Questions

  • What should I do if my package or pet delivery is delayed?
  • How do I schedule a delivery for my pet or package?
  • Are there any restrictions on the types of packages you deliver?
  • What measures are in place to handle fragile or high-value packages?
  • What documents are required for pet transportation?
  • Do you offer same-day or expedited delivery services?
  • What types of pets can you deliver?
  • Can I track my shipment in real-time?
  • How do you ensure the safety and comfort of pets during delivery?
  • What services does your delivery agency provide?
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